We’re preparing for your return – beginning Oct. 31 for museum members and Nov. 7 for our general public. Please check out these FAQs below for some of the common questions about our ticket reservations and other concerns.
Also, please note that we will be continuing to update you on what to expect in the days ahead.
Question: When will you reopen?
Answer: We’re reopening at a reduced capacity and with time tickets beginning Oct. 31 for i.d.e.a. Museum members. Our public opening is Nov. 7.
Also, for donors, sponsors, funders and other VIPs, the museum is holding two limited-capacity VIP preview sessions. Advance registration is required. For more information, contact Development Manager Lindsay Hochhalter at 480-644-5564.
Q: Is my museum membership extended?
A: Yes, all museum memberships have been extended the duration of our temporary closure.
Q: Will I be required to get a ticket online?
A: Yes, we are requiring all our guests and members to reserve their spot online initially. We don’t want to disappoint anyone visiting, since we are limiting the number of guests in the museum to allow for social distancing. Online reservations for members begins at 10 a.m. Monday, Oct. 12. Our online reservations for general admissions opens on Nov. 2 for available times Nov. 7 and beyond.
Q: I’m a donor, sponsor, funder or other VIP. Can I reserve a ticket?
A: To thank you for your support, we have two special previews planned – with limited capacity – especially for you. Advance registration is required by 5 p.m. on Oct. 23. For more information, contact Development Manager Lindsay Hochhalter at 480-644-5564 or firstname.lastname@example.org.
Q: Why can’t I register for a ticket? The system won’t let me reserve a ticket.
A: Currently, only i.d.e.a. Museum members have access to our online reservation system. Ticketing opens to our general public beginning at 10 a.m. on Nov. 2. Learn more about our membership options: https://www.ideamuseum.org/member-benefits/
If the time you trying to reserve shows it is SOLD OUT, that means we have reached capacity for that time slot. Please select another day and time that works for your family. We appreciate your patience during our limited-capacity reopening.
If you are a donor, sponsor, funder or other VIP, please register for one of our two limited-capacity VIP preview sessions for donors, sponsors, funders and other VIPs closes at 5 p.m. on October 23. For more information, contact Development Manager Lindsay Hochhalter at 480-644-5564.
Q: What are your new business hours?
A: We will be open 10 a.m. – 4 p.m. Thursdays through Saturdays and noon to 4 p.m. on Sundays during our initial opening. We’ll keep you posted as we add in more open hours.
Q: What are the times for your tickets?
A: We are currently offering 90-minute timed ticket reservations beginning at 10 a.m., 12 p.m. and 2 p.m. on Thursdays through Saturdays and 12 p.m. and 2 p.m. on Sundays.
We recommend arriving 5-10 minutes before your scheduled to maximize your visit time.
Q: Why aren’t you opening on Tuesdays and Wednesdays?
A: Since we are opening at a reduced capacity and with limited staff, we initially will be open Thursdays through Sundays. We plan to reevaluate days and times as we ramp up staffing. Please keep an eye on your email newsletter for updates.
Q: Can I use coupons or passes to visit the museum?
A: At this time, we are not accepting any passes or coupons during our initial opening phase. Members are always free, and we are offering a “Welcome Back” special admission price of $4.50 per person ages 1 and up through December. Visitors with EBT cards may still reserve admission through our Museums for All program, which allows up to 6 members of your family to attend for $2 per person. Please be prepared to show your EBT card when you arrive.
We will keep you posted when we again accept coupons and passes. Thanks for your patience.
Q: What are your cleaning protocols?
A: At the museum, cleanliness is a priority. We will be cleaning the museum between timed ticket entry and individual art supplies will be handed out. Plus, we’ve added several additional hand sanitizing stations. Also, please note, staff rotates in clean toys and materials daily, and both staff and volunteers tidy up activities and wipe down common spaces and toys several times a day. A professional cleaning crew comes out daily for thorough cleanings – including sanitizing bathrooms and drinking fountains. Additionally, we are posting more details about sanitation protocols on our website FAQs in the days ahead.
Q: Will masks be required?
A: All persons ages 6 and older are required to wear masks at City of Mesa facilities. We’re recommending ages 2 and up also wear masks for the health and wellness of all our guests.
Q: Are some spaces closed?
A: At this time, the Black Light Room, Art’s Studio, Zen Den and the Snackery will be closed. The size of these spaces does not provide adequate room for physical distancing.
Q: Will ArtVille be open?
A: Yes, we are updating our space to create some new low-touch activities for our guests 4 and younger. Please remember socks.
Q: Can I bring my stroller?
A: Yes. As always, in an effort to keep our space as clean as possible, strollers are not permitted in the ArtVille gallery. Stroller parking is conveniently located adjacent to ArtVille.
Q: What do you mean by low- and no-touch activities?
A: For some of our well-known touch activities, such as iArt and the Tech Table, we will be providing guests a stylus for those interactives. We are also installing a few new activities. More information will be posted in the days ahead.
Please look over our museum admission policy to learn more about changes at the museum.
COVID-19 Warning: We have taken enhanced health and safety precautions to protect you, other guests, and our staff. You must follow all posted instructions while visiting the i.d.e.a. Museum. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting the i.d.e.a. Museum, you voluntarily assume the risk related to exposure to COVID-19.
The i.d.e.a. Museum reserves the right to refuse or revoke admission of any visitor whose conduct violates these guidelines.
Note: We’ll be updating this document and our website FAQs with additional questions we receive. Thanks for your patience during this unprecedented time.