We’ve reopened at limited capacity for members and our general public. Please check out these FAQs below for some of the common questions about our ticket reservations and other concerns.
Also, please note that we will be continuing to update you regarding any changes to our operations.
Q: Is my museum membership extended?
A: Yes, all museum memberships have been extended the duration of our temporary closure. Please check your member email for details regarding your specific membership.
Q: Will I be required to get a ticket online?
A: Yes, we are requiring all our guests and members to reserve their spot online initially. We don’t want to disappoint anyone visiting, since we are limiting the number of guests in the museum to allow for social distancing. General admission tickets are available 2 weeks in advance. Find your timed tickets here: https://my.mesaaz.gov/3mzvMmf
Q: I’m a donor, sponsor, funder or other VIP. Can I reserve a ticket?
A: To thank you for your support, we have planned limited capacity sessions especially for you. For more information, contact Development Manager Lindsay Hochhalter at 480-644-5564 or email@example.com.
Q: Why can’t I register for a ticket? The system won’t let me reserve a ticket.
A: If the time you trying to reserve shows it is SOLD OUT, that means we have reached capacity for that time slot. Please select another day and time that works for your family. We appreciate your patience during our limited-capacity reopening. Members, please log into your account to access your member benefits.
Q: What are your new business hours?
A: We are currently 10 a.m. – 4 p.m. Thursdays through Saturdays, with timed tickets at 10 a.m., noon and 2 p.m.
On Sundays, we’ll be open noon to 4 p.m., with timed tickets at 12 p.m. and 2 p.m.
We are closed Mondays through Wednesday and on major holidays, including Christmas and New Year’s Day (which fall on Fridays).
We’ll keep you posted as we add in more open hours in the future.
Q: What are the times for your tickets?
A: We are currently offering 90-minute timed ticket reservations beginning at 10 a.m., 12 p.m. and 2 p.m. on Thursdays through Saturdays and 12 p.m. and 2 p.m. on Sundays.
We recommend arriving about 10 minutes before your scheduled timed entry to make your way from the parking lot to the front doors, so you may maximize your fun at the museum.
Q: Why aren’t you opening on Mondays, Tuesdays and Wednesdays?
A: Since we are opening at a reduced capacity and with limited staff, we initially will be open Thursdays through Sundays. We plan to reevaluate days and times as we ramp up staffing. Please keep an eye on your email newsletter for updates.
Q: Can I use coupons or passes to visit the museum?
A: At this time, we are not accepting any passes or coupons during our initial opening phase. Members are always free, and we are offering a “Welcome Back” special admission price of $4.50 per person ages 1 and up through January. Visitors with EBT cards may still reserve admission through our Museums for All program, which allows up to 6 members of your family to attend for $2 per person. Please be prepared to show your EBT card when you arrive.
We will keep you posted when we again accept coupons and passes. Thanks for your patience.
Q: What are your cleaning protocols?
A: At the museum, cleanliness is a priority. We will be cleaning the museum between timed ticket entry and sanitized individual art supplies will be handed out. Plus, we’ve added several additional hand sanitizing stations. Also, please note, staff rotates in clean toys and materials daily, and both staff and volunteers tidy up activities and wipe down common spaces and toys several times a day. A professional cleaning crew comes out daily for thorough cleanings – including sanitizing bathrooms and drinking fountains. Additionally, we are posting more details about sanitation protocols on our website FAQs in the days ahead.
Q: Will masks be required?
A: All persons ages 6 and older are required to wear masks at City of Mesa facilities. We’re recommending children between ages 2-6 also wear masks for the health and wellness of all our guests.
Q: What other changes can I expect?
A: We have markers on the floor to help with social distancing, as well as signs to alert families that only one group can be in a space at one time. Additionally, starting Thursday, Nov. 12 – to continue to reduce infection and to provide added peace of mind to our visitors – the museum will begin touchless temperature screening before admitting visitors to the galleries. If a patron has a temperature of 100.4 F or greater, they will not be allowed entry to the galleries. In that instance, a full refund will be provided to the visitor and anyone in his party who chooses not to enter.
Q: Are some spaces closed?
A: At this time, the Black Light Room, Art’s Studio, Zen Den and the Snackery will be closed. The size of these spaces does not provide adequate room for physical distancing.
- In ArtVille, we’ve replaced the Vet Clinic with Color Your World, the Pixel Wall is now Shadow Dancing, the blocks were replaced with a Color Trail featuring Rody horses, the ArtVille Patio now features barn animals, and AMY the Train was replaced with Art’s RV.
- In the HUB Gallery, Rigamajig is now Optical Illusions, the Magnet Wall that featured balls and chutes is modified and now features Magformers, the Recyclery is now Junkyard Jungle (coming soon).
- In Art of the Story, the costumes for our Green Screen space have been removed. Visitors may make their own masks for imaginary play. Also, the books in the Book Tree Theater are individually wrapped.
Q: Will ArtVille be open?
A: Yes, we are updating our space to create some new low-touch activities for our guests 4 and younger. Please remember socks.
Q: Can I bring my stroller?
A: Yes. As always, in an effort to keep our space as clean as possible, strollers are not permitted in the ArtVille gallery. Stroller parking is conveniently located adjacent to ArtVille.
Q: What do you mean by low- and no-touch activities?
A: For some of our well-known touch activities, such as iArt and the Tech Table, we will be providing guests a stylus for those interactives. We are also installing a few new activities. More information will be posted in the days ahead.
Please look over our museum admission policy to learn more about changes at the museum.
COVID-19 Warning: We have taken enhanced health and safety precautions to protect you, other guests, and our staff. You must follow all posted instructions while visiting the i.d.e.a. Museum. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting the i.d.e.a. Museum, you voluntarily assume the risk related to exposure to COVID-19.
The i.d.e.a. Museum reserves the right to refuse or revoke admission of any visitor whose conduct violates these guidelines.
Note: We’ll be updating this document and our website FAQs with additional questions we receive. Thanks for your patience during this unprecedented time.