Museum Policies and Guidelines

Thank you for making plans with us! We’re located at 150 W. Pepper Place in Downtown Mesa. Directions.

BUSINESS HOURS

Tuesdays – Saturdays >> 9 a.m.  – 4 p.m. 

Sundays >>  12 p.m.  – 4 p.m. – including July 4!

Closed Mondays and most major holidays

Online ticket reservations are encouraged. Check out commonly asked questions about our reopening by clicking here.

Policies and Guidelines

The i.d.e.a. Museum is owned by the City of Mesa and is supported by the i.d.e.a. Museum Foundation, a nonprofit 501(c)3 organization with a mission to provide sustainable resources to fulfill the i.d.e.a. Museum’s mission through fundraising, advocacy, and partnerships.

The museum offers art and hands-on activities that support early learning, nurture creative thinking and engage families in quality time. Children and adults are encouraged to engage in hands-on activities together. For the best visitor experience, please follow these guidelines:

  • Adult visitors must supervise their children and/or guests at all times.
  • Please walk in the galleries.
  • Share or take turns on popular museum activities.
  • Eating and drinking are only allowed in the lobby, outdoor Atrium (when available) and Snackery (currently unavailable).
  • Return supplies and tidy up space after completing an activity.
  • Art materials are for use in the museum only.
  • Socks are required to enter ArtVille, a colorful town aimed at our visitors 4 and younger.
  • Please take note of signs posted.
  • Children and adults who are playing rough or become disruptive to the safe play of others will be excused from the museum.

The museum strives to make all visitors feel welcome. Learn more by clicking on this link.

Please read our admission policy here. 

Learn more about our Code of Conduct here.

VISITING THE MUSEUM

Currently, the i.d.e.a. Museum’s business hours are 9 a.m. to 4 p.m. Tuesday through Saturday and 12 p.m. to 4 p.m. on Sunday.

Visitors can purchase timed-entry tickets online or in person. We are strongly encouraging members and guests to purchase tickets in advance, so you can select your preferred date and time to visit. During school breaks and summer months, the museum attracts a larger number of visitors and may reach capacity at times. Guests without a reservation may be asked to return at a later time.

Regular admission is $9 for ages 1 and up. i.d.e.a. Museum members and babies 11 months and younger will be admitted free of charge.

In-person school and group tours are available by appointment. Please call our Visitors Services Desk to inquire when large groups will be at the museum.

You may also bring museum experiences home. Virtual programs and take-home activity kits are listed our Classes page.

Note: Access to some parts of the museum during busy periods may be limited to comply with the City of Mesa Fire & Medical building capacity codes.

ARTVILLE FYIs

We respectfully ask parents to follow age recommendations for ArtVille, as this space allows little ones ages 4 and younger to play freely with other children who have similar abilities and mobility.

If older siblings visit the space as helpers for younger siblings, parents are asked to supervise them at all times.

If children older than 4 are not behaving appropriately in the space, parents will be asked to relocate them to another area of the Museum.

To maintain the cleanliness of our floors in ArtVille and to provide a safe environment for all visitors, please leave strollers in designated parking area in the lobby. Additionally, both children and adults must wear socks in this space.

No shoes*, bare feet or strollers are allowed in ArtVille. If you forget socks, we offer some for purchase in the i.d.e.a. Shop.

*Exceptions will absolutely be made for children and adults who require orthotics to assist with their mobility. We also offer accommodations and assistance for our disabled guests.

HEALTH AND WELLNESS

If a caregiver or child is not feeling well enough to attend work, school or daycare, he/she is too ill to visit the museum. We respectfully ask you to stay at home.

We ask all guests who are experiencing symptoms of illness – such as fever, cough, nausea or shortness of breath – to postpone their visit.

To help mitigate the spread of germs, the museum has enhanced cleaning procedures and added hand sanitizer stations throughout the galleries. Additionally, we’ve installed Plasma Air ionization systems at the museum and signage to encourage frequent hand washing and proper cough/sneeze containment.

We encourage good hygiene for all our visitors, including washing hands before and after playing at the museum.

Masks are optional at all City of Mesa facilities.

Cleaning

Staff rotates in clean toys and materials daily, and both staff and volunteers tidy up activities and wipe down common spaces and toys several times a day. Additionally, a professional cleaning crew comes out daily when we are closed for more thorough cleanings – including sanitizing bathrooms and drinking fountains.

Deep cleaning and larger exhibition maintenance projects takes place when the museum is closed on Mondays.

We also remind staff and museum volunteers to play their part with good hygiene. Staff and volunteers are expected to wash hands regularly and must stay home when they are ill.

If you notice a dirty toy or untidy space, please bring it to our staff’s attention as soon as possible. We’ve also added “Yuck Buckets” throughout the museum to place used toys/materials.

Best practices for health and wellness:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue away.
  • If you don’t have a tissue, couch or sneeze into your upper sleeve or elbow, not your hands.
  • If you are experiencing flu-like symptoms such as a fever, cough, or shortness of breath, please stay home.

POLICIES & DISCLAIMERS

What does it cost to visit?

Admission is $9 for visitors ages 1 and up.  We also are participate in the Museums for All program, which reduces admission to $2 per person (limit 6 discounts per family) when you show an EBT card. We are not currently participating in other discount programs.

Admission is FREE for members and babies 11 month and younger. 

No passes or coupons are being accepted at this time.

Please note: During exhibition opening weekends, the museum has restrictions on admission passes. Please be sure to refer to your pass for the fine print.

How much is a membership and what’s included?

Memberships start at $55. Benefits include discounts, special members-only events and exhibition previews.

More Information >

How much time do I plan for my visit?

Most families tend to spend between 90 minutes and 2 hours playing with imagination and creating in the museum.

Find admission tickets beginning at 9 a.m. for visits Tuesday through through Saturday. Tickets start at noon on Sunday.  Tickets may be purchased online or in person. Reservations are strongly encouraged, particularly during busy times, such as school breaks,  when the museum may reach capacity.

Read full admission policy here.

Can you tell me about health and wellness at the museum?

If a caregiver or child is not feeling well enough to attend work, school or daycare, he/she is too ill to visit the museum. We respectfully ask you to stay at home.

We ask all guests who are experiencing symptoms of illness – such as fever, cough, nausea or shortness of breath – to postpone their visit.

To help mitigate the spread of germs, the museum has enhanced cleaning procedures and added hand sanitizer stations throughout the galleries. Additionally, we’ve installed Plasma Air ionization systems at the museum and signage to encourage frequent hand washing and proper cough/sneeze containment.

We encourage good hygiene for all our visitors, including washing hands before and after playing at the museum.

Masks are optional at all City of Mesa facilities

Cleaning

Staff rotates in clean toys and materials daily, and both staff and volunteers tidy up activities and wipe down common spaces and toys several times a day.  Additionally, a professional cleaning crew comes out daily when we are closed for more thorough cleanings – including sanitizing bathrooms and drinking fountains.

Deep cleaning and larger exhibition maintenance projects takes place when the museum is closed on Mondays.

We also remind staff and museum volunteers to play their part with good hygiene. Staff and volunteers are expected to wash hands regularly and must stay home when they are ill.

If you notice a dirty toy or untidy space, please bring it to our staff’s attention as soon as possible. We’ve also added “Yuck Buckets” throughout the museum to place used toys/materials.

Best practices for health and wellness:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue away.
  • If you don’t have a tissue, couch or sneeze into your upper sleeve or elbow, not your hands.
  • If you are experiencing flu-like symptoms such as a fever, cough, or shortness of breath, please stay home.

Do you offer any museum discounts?

Yes. Accessibility to the museum for our entire community is part of our mission. Through generous museum donations and sponsorships, we have been able to offer occasional free admission days in the past. Please check our Museum Access page for updates.

We also participate in Museums for All, which enables families with an Electronic Benefits Transfer (EBT) card to visit the i.d.e.a. Museum for $2 per person – up to 6 family members – by showing the card (cannot be combined with other discounts). Learn more >>

What kinds of accommodations are available for families with special needs children?

Please check with our front desk for available accommodations to address your family’s needs. Find more information on museum accessibility by clicking the link.

What can I expect if I bring my baby?

PLAY SPACE: ArtVille features an enclosed space for babies. The space features soft toys and mirrored pony walls geared toward non-walkers. 

NURSING: We are nursing friendly. For moms who prefer some quiet and privacy, we offer a family room inside ArtVille. It’s furnished with comfy chairs, a changing table, sink and toys so other children can stay close by.

CHANGING STATIONS: We have changing tables in all our bathrooms, except the children’s bathrooms in ArtVille designed for little one who want some independence from mom and dad.

STROLLERS: You may bring your stroller to the museum. While visiting ArtVille, we offer designated parking areas for stroller to help the museum maintain floor cleanliness and to provide a safe environment for all visitors in ArtVille.

What are my food options?

At this time, our Snackery is temporarily closed.

Several kid-friendly restaurants are within walking distance of the museum (a few blocks). A list of options is available at our Visitors Services desk.

Where is the nearest ATM?

The nearest ATM is located at US Bank on Main Street and Macdonald.

Does the museum accept donation requests?

We are temporarily unable to honor donation pass requests as the museum is currently not accepting coupons/vouchers/passes for museum admission.  Please check back as this situation will change.

During normal operations, we often support community organizations that align with our mission by donating passes for use in fundraisers and silent auctions.

All donation requests must be submitted online at least 30 days prior to an event. The form can be found here.

Please note: We receive a large volume of requests, and it is not possible for us to donate to every organization that requests tickets. Also, during the initial reopening of the museum, we unfortunately won’t be able to accept passes until sometime next year. Stay tuned for additional details.

How is the museum funded?

The i.d.e.a. Museum is owned by the City of Mesa and is supported by the i.d.e.a. Museum Foundation, Inc. a 501(c)3 nonprofit.  These two organizations support the museum through admissions, workshop fees, individual and corporate donations, grants, memberships and proceeds from our i.d.e.a. Shop.

If you would like to support the i.d.e.a. Museum, contact Development Manager Lindsay Hochhalter at 480-644-5564.

Learn more >

How do I know that my donation was made successfully? Do I get a receipt?

If you are making monthly donations, you will be sent a year-end tax receipt.

Now that ballot question #4 has passed in the November 2018 general election, how will the bond impact the museum?

A total of $5 million of the proposed $111 million bond will be provided to the i.d.e.a. Museum to help fund Phase 1 of a renovation. Learn more about our renovation plan here. >

Address

i.d.e.a. Museum
150 W. Pepper Place
Mesa, AZ 85201

Admission

Admission: $9/person

Free for members and those under age 1

Call Us

480-644-idea (4332) (recorded)

480-644-2468 (live)

480-644-2466 (fax)

Email >

 

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Hours - NEW!

9 a.m. - 4 p.m.
Tuesday - Saturday

12 p.m. - 4 p.m.
Sunday

Closed
Mondays

 

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